We will take the time to assist potential investors with the myriad questions they might have regarding subscription documentation and the details of wiring money to pay for these subscriptions.
On an on-going basis, we should be the first point of contact for any questions you, the investor, might have about your investments and we will endeavour to answer your queries promptly and efficiently. Equally, should you decide to redeem all or part of your holdings, we will ensure that you are kept fully informed and that your redemption proceeds are paid as quickly as possible within any constraints imposed by the individual fund concerned.
More specifically we will perform the following services:
- Process all subscriptions into the fund, answering any questions that might arise
- Send confirmations at each stage to confirm safe receipt of documents and monies
- Distribute, on a timely basis, contract notes to each investor to reflect new subscriptions
- Send periodic statements to each investor so that they are fully informed as to the value of their holdings
- Process all redemptions in the fund and pay redemption proceeds as promptly as possible
- Obtain client identification documents to meet regulatory requirements. We undertake to adhere to the highest levels of confidentiality legally possible in respect of all such information held by us
- Maintain the definitive share register for each fund we administer.